FAQ
Questions, answered.
Everything you need to know about ordering, downloading and using our hand-drawn clip art — from checkout to commercial use.
Ordering & Products
5 questionsJUFUNG LTD is a UK-registered digital studio that illustrates original, hand-drawn clip art — woodland animals, fantasy characters and whimsical duos — sold as instant-download PNG bundles through jufung.shop.
We don't sell physical goods, stock photography, or licensed franchise characters; every design in our catalogue is original artwork created by our own illustrators.
Every character starts as an original sketch by our illustrators, then is inked, coloured and refined by hand. No artwork in our catalogue is produced by AI image generation.
For the full breakdown of our process, including any licensed production tools we use along the way, see our Design Originality Disclosure.
All bundles are delivered as high-resolution PNG files with a transparent background, ready to drop straight into your own design, print or craft project. The exact file count and dimensions for each bundle are listed on its product page before you buy.
Yes. Every listing shows the full set of characters or scenes in the bundle, and the preview images are direct exports of the actual files you'll receive — not exaggerated mock-ups. Where we show a design on a mug or card for context, that's clearly a usage example rather than the product itself.
No. JUFUNG sells digital download files only. What you do with those files — printing them onto cards, mugs, apparel or packaging — is entirely up to you, within the usage rights explained in the Licensing section below.
Payment & Checkout
3 questionsCheckout is handled entirely by Shopify's payment system, which accepts major debit and credit cards along with a range of popular digital wallets. Every available option is shown at checkout once you reach that step.
Yes. Checkout runs entirely through Shopify's PCI-compliant payment system. Your card details are encrypted and processed by Shopify — they never pass through or get stored on our own servers.
Any tax due on your order — including UK VAT or, for US customers, state sales tax on digital goods where applicable — is calculated automatically at checkout based on your delivery details, before you confirm payment.
Delivery & Access
3 questionsYour files are ready to download the moment your payment clears — there's no waiting, printing or shipping involved. You'll also receive a confirmation email with your download link. Full detail is in our Delivery Policy.
First, check your spam or promotions folder, as confirmation emails occasionally land there. If it's still missing after that, email us at support@jufung.shop with your order number and we'll resend your files promptly.
Yes. Your order confirmation email gives you lasting access to your purchased files, so you can return to your download link whenever you need it. If that link ever stops working, contact us and we'll help you retrieve your files.
Licensing & Usage
5 questionsYes. Your purchase includes a licence to use the finished PNG files in your own personal and small-business commercial projects — cards, planners, packaging, apparel, sublimation and similar — across as many products as you like, with no per-project fee. Full scope is set out in our Terms of Service.
No. Your licence covers using our artwork within your own finished products; it does not permit reselling, sharing, or redistributing the raw PNG files themselves as clip art, a template pack, or any other competing digital product.
No attribution is required for finished products made using our artwork under the standard licence. Ownership and copyright in the original illustrations always remain with JUFUNG LTD, but you're free to use the files without crediting us.
The characters, poses and scenes are always drawn in-house. Where minor supporting elements — such as textures or typefaces used for promotional layout — are licensed from third parties, we hold valid commercial-use licences for them. Full detail is in our Design Originality Disclosure.
Our standard licence is intended for use within products you sell, rather than as a registered trademark or standalone brand logo. If you're planning trademark-style use, please email us at support@jufung.shop first so we can confirm what's possible.
Refunds & Cancellations
3 questionsBecause our bundles are delivered as an instant digital download, your right to cancel ends once the download has begun with your acknowledged consent. If you contact us before that point, we're happy to cancel the order.
Given the instant, downloadable nature of our products, refunds are considered on a case-by-case basis — for example, if a file is genuinely faulty or you were charged in error. Full terms are set out in our Refund Policy; email support@jufung.shop with your order number to start a request.
That shouldn't happen, but if it does, email us at support@jufung.shop with your order number and we'll get you a working copy of your files right away, at no extra cost.
Legal & Your Rights
4 questionsUnder the Consumer Rights Act 2015, digital content we supply must be of satisfactory quality, fit for purpose, and match its description. Under the Consumer Contracts Regulations 2013, your statutory right to cancel a distance sale ends once download of digital content begins with your consent.
US customers are protected by the consumer protection laws of their home state, and by the FTC Act's prohibition on unfair or deceptive trade practices, which is why our listings and policies are written to describe our products accurately.
JUFUNG LTD retains copyright in all original illustrations under the Copyright, Designs and Patents Act 1988. Buying a bundle grants you a usage licence to the finished files, not a transfer of that copyright.
Any personal data you share with us, such as your name and email at checkout or through this form, is handled under UK GDPR and is never sold to third parties. See our Privacy Policy for full detail.
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