Cancellation Rights Disclosure
Know exactly when you can change your mind.
Digital downloads don't behave like parcels — there's no van, no returns label, no waiting on the doorstep. This page explains, in plain English, when your right to cancel applies, when it ends, and exactly what you're agreeing to the moment you check out.
Applies to all digital clip art bundles sold at jufung.shop · Read alongside our Refund Policy
The short version
Here's the full picture in four sentences. Everything below explains each point in detail.
Before you download
UK customers have a full 14-day right to cancel any order for a full refund, with no reason needed.
The moment you download
With your consent at checkout, that right ends once your files begin downloading — because delivery is instant and complete.
Something wrong with your files
A corrupted download or the wrong bundle is never on you. We'll always put it right — see our Refund Policy.
US customers
Your purchase is protected under the consumer laws of your home state, alongside our own written commitments.
Explained, not just quoted at you
The standard 14-day right
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you're a UK consumer buying online, you normally have 14 days from the date of your order to cancel and receive a full refund, for any reason or no reason at all. This applies to every order placed on jufung.shop before delivery takes place.
Why digital clip art works differently
The 2013 Regulations treat digital content that isn't supplied on a disc or memory stick — like our PNG bundles — as its own category. There's no item to post back, and once a file has been opened or saved to your device, there's no practical way to "return" it. The law recognises this, and allows the standard 14-day right to end early, but only where specific conditions are met first. We explain exactly what those conditions are, and how we meet them, in the next section.
When your order is treated as "delivered"
For a digital bundle, delivery happens the moment your download link becomes active and your files are made available to save, whether or not you've actually opened them yet. Everything on this page about "downloading" refers to that moment of availability, not the exact second a file lands in your downloads folder.
Two things you agree to before your files arrive
UK law lets your cancellation right end early only if we ask for your permission first, in plain terms, and you understand what you're giving up. Here's exactly what that looks like on jufung.shop.
Your consent to immediate delivery
By completing your purchase on jufung.shop, you expressly ask us to begin supplying your digital clip art bundle straight away, rather than waiting until the standard 14-day cancellation period has passed. This is what allows us to make your files available for download the moment payment clears.
Your acknowledgment about cancellation
You also confirm that you understand you will lose your right to cancel, and to a refund on that basis, once your download has begun. This trade-off is what makes instant delivery possible — without it, we'd have to hold every order for 14 days before releasing a single file.
Three moments that matter
You place your order
Your 14-day right is fully open. You can cancel for any reason and receive a complete refund before your files are made available.
Your download link activates
With the consent you gave at checkout, this is the moment your right to cancel on those grounds ends, because delivery of digital content is treated as complete.
After that point
Refunds are still available where something has genuinely gone wrong with your files — see "When We'll Still Help" below — just not simply because you've changed your mind.
Different rules, the same honesty
US federal law doesn't set a general cooling-off period for online purchases of digital downloads in the way UK law does, so there's no nationwide statutory right to cancel a completed digital order simply because you've changed your mind.
That doesn't leave you unprotected. Your purchase is covered by the consumer protection and deceptive trade practices laws of your home state, which require us to describe our clip art bundles accurately, deliver what was paid for, and deal with you fairly. Any applicable state or local sales tax on your order is calculated and collected automatically at checkout.
On top of those legal protections, we apply the same practical commitment to every US customer that we apply to UK ones: if a file is missing, corrupted, or not what the listing described, we'll fix it. Full detail on how that works sits in our Refund Policy.
Losing the right to cancel isn't losing our support
The exceptions above are about changing your mind. They never apply to something actually going wrong on our end.
Corrupted or unreadable files
If your PNG bundle won't open, is damaged, or arrives incomplete, contact us and we'll resend or resolve it straight away.
The wrong bundle sent
If your download doesn't match the listing you paid for, we'll correct it or refund you in full.
Duplicate or failed charges
If you've been charged twice, or a payment failed but files were still delivered in error, let us know and we'll put it right.
Your download link expired early
Your order confirmation is intended to give you lasting access to your files. If access has stopped working, we'll restore it.
Three simple steps
Email or chat with us
Tell us your order number and whether you're cancelling before download, or reporting a problem with your files.
We review within one business day
We'll check your order against this page and our Refund Policy, and confirm exactly what applies to your case.
You get a clear outcome
A refund, a corrected file, or a plain explanation of why the standard cancellation window no longer applies — always in writing.
Questions about your right to cancel?
We'd rather explain this clearly now than leave you guessing later.
Support hours
Monday–Sunday, 08:00–22:00 GMT (London). Live chat is also available on-site, and orders can be placed at any time, day or night.
Registered business
JUFUNG LTD, Company No. 17183733
32 Methley Road, Castleford, England, WF10 1PA, United Kingdom
Now you know exactly where you stand
This page works alongside our Refund Policy to cover every part of a digital purchase, start to finish.